Return & Refund Policy
1. General Policy
1.1 Non-Refundable Completed Services
Due to the nature of our digital marketing services, including but not limited to content creation, PPC management, social media marketing, and website development, refunds are not available once the services have been completed and delivered.
1.2 Refund Eligibility
Refunds may be considered under the following circumstances:
– For prepaid services where work has not yet commenced.
– If there is a significant failure to deliver agreed-upon services.
2. Requesting a Refund
2.1 Prepaid Services
For refunds related to prepaid services that have not yet started, clients must contact us within fourteen (14) days of the payment date. Refund requests made beyond this period will not be entertained.
2.2 Service Delivery Issues
In the event of a significant failure to deliver the agreed-upon services, clients must contact us within thirty (30) days of identifying the issue. Detailed information regarding the nature of the problem must be provided. We will review the claim and determine the eligibility for a refund.
3. How to Request a Refund
3.1 Contact Information
To request a refund, contact our customer support team at:
– Email: support@liftyourgym.com
3.2 Information Required
The following information is to be included in any refund request:
– Clients full name and contact information
– Invoice number and date of payment
– Detailed description of the issue and any supporting documentation
4. Review and Response
4.1 Review Process
Upon receipt of a refund request, we will acknowledge the request within five (5) business days. Our team will thoroughly review the request and may contact the client for additional information.
4.2 Decision and Processing
Our goal is to resolve refund requests within thirty (30) days. If the refund request is approved, the refund will be processed using the original payment method. Refunds may take five (5) to ten (10) business days to reflect in the client’s account, depending on their bank or payment provider.
5. Exclusions
5.1 Non-Refundable Services
The following services are non-refundable:
– Services where work has commenced or been completed
– Customized digital marketing strategies already delivered
– Third-party costs and expenses incurred on the client’s behalf
6. Modifications to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with the updated effective date. It is your responsibility to review this policy periodically to stay informed about any changes.
7. Contact Information
Should you have any questions regarding this Return and Refund Policy, please contact us at:
– Email: support@liftyourgym.com
By utilizing our services, you agree to the terms outlined in this Return and Refund Policy.
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This policy aims to provide a formal and comprehensive overview of our return and refund procedures, ensuring compliance with US consumer protection laws and maintaining transparency with our clients.
